Orders are eligible for return and we strive to process the same in the promised timelines by our delivery partners.
You can place a Return Request by clicking here.
There are two ways to return or exchange the product :
Pick up: In most locations, we offer a free pick up service. You will see a pickup option when you submit a return request.
Self-Ship: In some locations, our logistics partners may not offer a pickup. In such cases, we request you to self-ship through a reliable courier service & we will credit the shipping costs in your TIGC Wallet provided the product meets the return policy and you have shared scan copy of the courier receipt with us on care@tigc.in giving your order id to help us track your order. The courier charge amount mentioned on the receipt should not overshoot the sender-destination-service combination and shall be cross-checked with the courier company. Kindly pack the items securely to prevent any loss or damage during transit. For exchange, a single product cannot be exchanged for multiple products. While a customer can exchange multiple products at a time by initiating separate exchange requests for each of the items.
Choose the product you want to return.
Click on 'Return/Exchange' option.
Click on the 'Return' button.
Select the reason for return.
Please note that selecting the right reason for return will help us serve you better.
Click on 'Submit' and you are done.
Please Note: Items must be returned in their original packaging, including hangers, polybags, hang tags on garments, shoe boxes, dust bags and gift boxes. Items must be unused, unworn, unwashed, and undamaged.
There are two ways to return the product :
Pick up: In most locations, we offer a free pick up service. You will see a pickup option when you submit a return request. Please note our delivery partners may take upto 4 - 7 days for pick up from the date of request & the order may take upto 15 days from the date of pick up to reach our warehouse for Quality check. The schedule for pickup will be informed via a message.
Self-Ship: In some locations our logistics partners may not offer a pick up. In such cases, we request you to self ship through a reliable courier service & we will credit the shipping costs in your TIGC Wallet provided the product meets the return policy and you have shared scan copy of the courier receipt with us on care@tigc.in giving your order id to help us track your order.
The courier charge amount mentioned on the receipt should not overshoot sender-destination-service combination and shall be cross checked with the courier company.
Kindly pack the items securely to prevent any loss or damage during transit.
You can send the return to the same address from which it was dispatched. Kindly do not send it to on any other address as the package would not be acceptable then. Please address the return shipments to the Warehouse Manager, address details can be found on your order invoice.
Return pick-up is available only on the address on which the product was delivered. Our courier partner will try a maximum of 2 attempt.
In case for any reason the consignee is unavailable or uncontactable during the time of pickup, the pickup request will get auto cancelled, and we would not be able to pick up the products further.
In case of pick up request being auto cancelled - Self - Ship Option is still available to the customer - this must be 7 days from the date of delivery.
Choose the product you want to exchange.
Click on 'Exchange' option.
Select the reason for exchange and the size you want (Exchange is only possible with the different size and not with other products). Click on 'Exchange' and you are done.
Please Note: Items must be returned in their original packaging, including hangers, polybags, hang tags on garments, shoe boxes, dust bags and gift boxes. Items must be unused, unworn, unwashed, and undamaged.
There are two ways to return the product :
Pick up: In most locations, we offer a free pick up service. You will see a pickup option when you submit a return request. Please note our delivery partners may take upto 4 - 7 days for pick up from the date of request & the order may take upto 15 days from the date of pick up date to reach our warehouse for Quality check. The schedule for pickup will be informed via a message. Once we receive the product already with you, we will ship the item you wanted in exchange. You can track the status in the 'My Orders' page.
Self-Ship: In some locations our logistics partners may not offer a pick up. In such cases, we request you to self ship through a reliable courier service & we will credit the shipping costs in your TIGC Wallet provided the product meets the return policy and you have shared scan copy of the courier receipt with us on care@tigc.in giving your order id to help us track your order.
The courier charge amount mentioned on the receipt should not overshoot sender-destination-service combination and shall be cross checked with the courier company.
You can send the exchange to the same address from which it was dispatched. Kindly do not send it to on any other address as the package would not be acceptable then. Please address the exchange shipments to the Warehouse Manager, address details can be found on your order invoice.
Kindly pack the items securely to prevent any loss or damage during transit.
2. If you have placed a Cash On Delivery order,
You get the refund credited to your Bank account deducting INR 100 as shipping and handling cost. We would request the bank account details.
Please Note:
1. The account name should be the same as the order name.
2. The refund will be processed only once the return reaches our warehouse and passes the QC test.
3. The refund will include ONLY the value of the orders items. Shipping charges and COD charges paid during order placement will not be refunded.
COD Account Refund/NEFT - 1 to 3 working days post refund initiation.
Please note: TIGC initiates the refund after the returned item has reached us and the quality check is successful. Therefore, the refund initiation time may vary depending on the time taken by the courier partner to pick up the return (up to 4 - 7 days from the date of request) & deliver the return to a TIGC warehouse (may take up to 15 days) from return pickup. In case of any refund discrepancies, TIGC would at its sole discretion, request you to share with us a screenshot of your bank statement.