Orders are eligible for return and we strive to process the same in the promised timelines by our delivery partners.
What is The India Garage Co's Cancellation Policy?
All orders are eligible for cancellation when they are in packed/shipped status or as long as the cancellation option is available.
Can I Return or Exchange the ordered products?
The products purchased on TIGC can be returned or exchanged within 7 days of delivery. Post this, return or exchange is not allowed. Also, for the return or exchange to be valid, products must be returned in their original packaging, including hangers, polybags, hang tags on garments, shoe boxes, dust bags and gift boxes. Items must be unused, unworn, unwashed, and undamaged. This may be checked by our executive who picks up the product as well as in our warehouse.We make sure that your orders are verified & perfectly packed when they are dispatched from our order-processing unit. However, it goes through multiple touch points at our logistics partner before reaching you. We urge you to not accept any tampered / unsealed packages. Also, we humbly request you to share a parcel opening video footage without pause & cut along with the claim for any missing product/damaged product.
There are two ways to return or exchange the product :
Pick up: In most locations, we offer a free pick up service. You will see a pickup option when you submit a return request.
Self-Ship: In some locations, our logistics partners may not offer a pickup. In such cases, we request you to self-ship through a reliable courier service & we will credit the shipping costs in your TIGC Wallet provided the product meets the return policy and you have shared scan copy of the courier receipt with us on care@tigc.in giving your order id to help us track your order. The courier charge amount mentioned on the receipt should not overshoot the sender-destination-service combination and shall be cross-checked with the courier company. Kindly pack the items securely to prevent any loss or damage during transit. For exchange, a single product cannot be exchanged for multiple products. While a customer can exchange multiple products at a time by initiating separate exchange requests for each of the items.
There are two ways to return or exchange the product :
Pick up: In most locations, we offer a free pick up service. You will see a pickup option when you submit a return request.
Self-Ship: In some locations, our logistics partners may not offer a pickup. In such cases, we request you to self-ship through a reliable courier service & we will credit the shipping costs in your TIGC Wallet provided the product meets the return policy and you have shared scan copy of the courier receipt with us on care@tigc.in giving your order id to help us track your order. The courier charge amount mentioned on the receipt should not overshoot the sender-destination-service combination and shall be cross-checked with the courier company. Kindly pack the items securely to prevent any loss or damage during transit. For exchange, a single product cannot be exchanged for multiple products. While a customer can exchange multiple products at a time by initiating separate exchange requests for each of the items.
How can I place a return request for products ordered?
You can place a 'Return Request' by clicking here.
Choose the product you want to return.
Click on 'Return/Exchange' option.
Click on the 'Return' button.
Select the reason for return.
Please note that selecting the right reason for return will help us serve you better.
Click on 'Submit' and you are done.
Please Note: Items must be returned in their original packaging, including hangers, polybags, hang tags on garments, shoe boxes, dust bags and gift boxes. Items must be unused, unworn, unwashed, and undamaged.
There are two ways to return the product :
Pick up: In most locations, we offer a free pick up service. You will see a pickup option when you submit a return request. Please note our delivery partners may take upto 4 - 7 days for pick up from the date of request & the order may take upto 15 days from the date of pick up to reach our warehouse for Quality check. The schedule for pickup will be informed via a message.
Self-Ship: In some locations our logistics partners may not offer a pick up. In such cases, we request you to self ship through a reliable courier service & we will credit the shipping costs in your TIGC Wallet provided the product meets the return policy and you have shared scan copy of the courier receipt with us on care@tigc.in giving your order id to help us track your order.
The courier charge amount mentioned on the receipt should not overshoot sender-destination-service combination and shall be cross checked with the courier company.
Kindly pack the items securely to prevent any loss or damage during transit.
You can send the return to the same address from which it was dispatched. Kindly do not send it to on any other address as the package would not be acceptable then. Please address the return shipments to the Warehouse Manager, address details can be found on your order invoice.
Return pick-up is available only on the address on which the product was delivered. Our courier partner will try a maximum of 2 attempt.
In case for any reason the consignee is unavailable or uncontactable during the time of pickup, the pickup request will get auto cancelled, and we would not be able to pick up the products further.
In case of pick up request being auto cancelled - Self - Ship Option is still available to the customer - this must be 7 days from the date of delivery.
Choose the product you want to return.
Click on 'Return/Exchange' option.
Click on the 'Return' button.
Select the reason for return.
Please note that selecting the right reason for return will help us serve you better.
Click on 'Submit' and you are done.
Please Note: Items must be returned in their original packaging, including hangers, polybags, hang tags on garments, shoe boxes, dust bags and gift boxes. Items must be unused, unworn, unwashed, and undamaged.
There are two ways to return the product :
Pick up: In most locations, we offer a free pick up service. You will see a pickup option when you submit a return request. Please note our delivery partners may take upto 4 - 7 days for pick up from the date of request & the order may take upto 15 days from the date of pick up to reach our warehouse for Quality check. The schedule for pickup will be informed via a message.
Self-Ship: In some locations our logistics partners may not offer a pick up. In such cases, we request you to self ship through a reliable courier service & we will credit the shipping costs in your TIGC Wallet provided the product meets the return policy and you have shared scan copy of the courier receipt with us on care@tigc.in giving your order id to help us track your order.
The courier charge amount mentioned on the receipt should not overshoot sender-destination-service combination and shall be cross checked with the courier company.
Kindly pack the items securely to prevent any loss or damage during transit.
You can send the return to the same address from which it was dispatched. Kindly do not send it to on any other address as the package would not be acceptable then. Please address the return shipments to the Warehouse Manager, address details can be found on your order invoice.
Return pick-up is available only on the address on which the product was delivered. Our courier partner will try a maximum of 2 attempt.
In case for any reason the consignee is unavailable or uncontactable during the time of pickup, the pickup request will get auto cancelled, and we would not be able to pick up the products further.
In case of pick up request being auto cancelled - Self - Ship Option is still available to the customer - this must be 7 days from the date of delivery.
Address for Self shipment:
Styleverse Lifestyle Private Limited
Survey No - 192/2
CK Palya Main Road
Hullahalli, Sakalavara Post
Bannerghatta Road
Bangalore -560083
Email: care@tigc.in
How can I place an exchange request on TIGC?
You can place a request to 'Exchange' here.
Choose the product you want to exchange.
Click on 'Exchange' option.
Select the reason for exchange and the size you want (In case you want a different size of same item). Click on 'Exchange' and you are done.
Please Note: Items must be returned in their original packaging, including hangers, polybags, hang tags on garments, shoe boxes, dust bags and gift boxes. Items must be unused, unworn, unwashed, and undamaged.
There are two ways to return the product :
Pick up: In most locations, we offer a free pick up service. You will see a pickup option when you submit a return request. Please note our delivery partners may take upto 4 - 7 days for pick up from the date of request & the order may take upto 15 days from the date of pick up date to reach our warehouse for Quality check. The schedule for pickup will be informed via a message. Once we receive the product already with you, we will ship the item you wanted in exchange. You can track the status in the 'My Orders' page.
Self-Ship: In some locations our logistics partners may not offer a pick up. In such cases, we request you to self ship through a reliable courier service & we will credit the shipping costs in your TIGC Wallet provided the product meets the return policy and you have shared scan copy of the courier receipt with us on care@tigc.in giving your order id to help us track your order.
The courier charge amount mentioned on the receipt should not overshoot sender-destination-service combination and shall be cross checked with the courier company.
You can send the exchange to the same address from which it was dispatched. Kindly do not send it to on any other address as the package would not be acceptable then. Please address the exchange shipments to the Warehouse Manager, address details can be found on your order invoice.
Kindly pack the items securely to prevent any loss or damage during transit.
Choose the product you want to exchange.
Click on 'Exchange' option.
Select the reason for exchange and the size you want (In case you want a different size of same item). Click on 'Exchange' and you are done.
Please Note: Items must be returned in their original packaging, including hangers, polybags, hang tags on garments, shoe boxes, dust bags and gift boxes. Items must be unused, unworn, unwashed, and undamaged.
There are two ways to return the product :
Pick up: In most locations, we offer a free pick up service. You will see a pickup option when you submit a return request. Please note our delivery partners may take upto 4 - 7 days for pick up from the date of request & the order may take upto 15 days from the date of pick up date to reach our warehouse for Quality check. The schedule for pickup will be informed via a message. Once we receive the product already with you, we will ship the item you wanted in exchange. You can track the status in the 'My Orders' page.
Self-Ship: In some locations our logistics partners may not offer a pick up. In such cases, we request you to self ship through a reliable courier service & we will credit the shipping costs in your TIGC Wallet provided the product meets the return policy and you have shared scan copy of the courier receipt with us on care@tigc.in giving your order id to help us track your order.
The courier charge amount mentioned on the receipt should not overshoot sender-destination-service combination and shall be cross checked with the courier company.
You can send the exchange to the same address from which it was dispatched. Kindly do not send it to on any other address as the package would not be acceptable then. Please address the exchange shipments to the Warehouse Manager, address details can be found on your order invoice.
Kindly pack the items securely to prevent any loss or damage during transit.
Address for Self shipment:
Styleverse Lifestyle Private Limited
Survey No - 192/2
CK Palya Main Road
Hullahalli, Sakalavara Post
Bannerghatta Road
Bangalore -560083
Email: care@tigc.in
Will The Indian Garage Co. pick up my returned product?
Please note our delivery partners may take up to 4 - 7 days for pick up from the date of request & the order may take up to 15 days from the date of pick up to reach our warehouse for quality check. The pickup schedule will be informed via a message. In case of an exchange, we will ship the item you wanted in exchange, once we receive the product already with you. You can track the status on the 'My Orders' page.
Where should I self-ship the Returns?
You can send the return to the same address from where it was dispatched. Kindly do not send it to any other address as the package would not be acceptable there. Please address the return shipments to the Warehouse Manager, address details of which can be found on your order invoice.
Address for Self shipment:
Styleverse Lifestyle Private Limited
Survey No - 192/2
CK Palya Main Road
Hullahalli, Sakalavara Post
Bannerghatta Road
Bangalore -560083
Email: care@tigc.in
Why did the pick up of my product fail?
We make two attempts to pick up the item. If the item is not picked up on the second attempt, the pickup request will be marked as failed. You can initiate a new return request if the item meets the return criteria and is within the specified return/exchange period (check the product details page for the same).
How will my refund be credited?
1. If you have placed a prepaid order, your refund will be credited to the original payment source.
2. If you have placed a Cash On Delivery order,
You get the refund credited to your Bank account deducting INR 50 as shipping and handling cost. We would request the bank account details.
Please Note:
1. The account name should be the same as the order name.
2. The refund will be processed only once the return reaches our warehouse and passes the QC test.
3. The refund will include ONLY the value of the orders items. Shipping charges and COD charges paid during order placement will not be refunded.
2. If you have placed a Cash On Delivery order,
You get the refund credited to your Bank account deducting INR 50 as shipping and handling cost. We would request the bank account details.
Please Note:
1. The account name should be the same as the order name.
2. The refund will be processed only once the return reaches our warehouse and passes the QC test.
3. The refund will include ONLY the value of the orders items. Shipping charges and COD charges paid during order placement will not be refunded.
The item I wanted to return has been picked up. When will I get my refund?
Please note the refund will be processed once the return reaches our warehouse & the product passes the QC test. Once the refund has been initiated by us as per our Returns Policy, the refund amount is expected to be reflected in the customer account as per the following timelines
COD Account Refund/NEFT - 1 to 3 working days post refund initiation.
Please note: TIGC initiates the refund after the returned item has reached us and the quality check is successful. Therefore, the refund initiation time may vary depending on the time taken by the courier partner to pick up the return (up to 4 - 7 days from the date of request) & deliver the return to a TIGC warehouse (may take up to 15 days) from return pickup. In case of any refund discrepancies, TIGC would at its sole discretion, request you to share with us a screenshot of your bank statement.